Baptist Memorial Restorative Care Hospital

If you think you have been exposed to COVID-19 and you have mild to moderate symptoms, call your doctor. Please DO NOT go to a doctor’s office for testing or treatment unless your doctor has instructed you to do so. If you need a doctor, call 844-837-2433. If you are a Baptist Medical Group patient, you can conduct an on-demand video visit or e-visit through your MyChart app or on the MyChart website.

If you have more severe symptoms and need to go to the hospital, please call the facility and report symptoms, recent travel and possible exposure BEFORE going there.

While this long-term, acute-care hospital is on the 4th floor (east wing) inside Baptist Memorial Hospital-Memphis, it is legally, organizationally and functionally separate. Baptist Memorial Restorative Care Hospital treats patients who require continued acute care over an extended length of time.

A patient may be admitted to Baptist Memorial Restorative Care Hospital under several indications:

  • Patient having difficulty weaning from a ventilator.
  • Stroke or cardiovascular patient requiring prolonged acute care.
  • Patient with multi-system processes and multiple comorbidities exacerbating an acute condition.
  • Patient with a complicated wound or ostomy (surgically created opening).
  • Patient needs step-down or intermediate care after discharge from an intensive care unit (ICU).
  • Patient requires long-term antibiotics for an acute condition.

Our goal is to transition the patient to the lowest appropriate level of care possible.

Hospital Patient Guide & Forms

Parking: Self, Valet, and Shuttle

Free, well-lit, security-patrolled garages are located on our hospital campus. Handicap parking is available in both an outside lot and on each floor of the parking garages.

Valet Parking is available at the main entrance to the hospital and at the entrance to 6025 Walnut Grove, Medical Plaza 1. This service is available Monday through Friday from 7:00 a.m. until 5:00 p.m. for a nominal fee.

Shuttle Service is complimentary and available at all times for transportation to and from locations on the hospital campus, including Hampton Inn. For shuttle transportation to your vehicle, dial 6-5520 from any in-house phone at any hospital entrance. For shuttle transportation from your vehicle to the building, call 901-226-5520.

ATM: Vending area on the first floor next to the cafeteria.

Baby Changing Stations: Main lobby restrooms.

Gift Shop and Flower Deliveries

The gift shop is on the first floor at the hospital’s main entrance. Free delivery is available upon request. Dial 6-5822 from your room.

Monday through Friday: 8:00 a.m. until 8:00 p.m.

Weekends: 9:00 a.m. until 8:00 p.m.

Flower delivery: Local florists make deliveries to patients Monday through Saturday.


The chapel is on the first floor of the hospital near the main entrance. It is always open to provide a quiet place for prayer and meditation.

Sunday service: 10:00 a.m. (Services are also viewable live on channel 6 inside patient rooms.)

Weekday prayers: 9:30 a.m. until 9:45 a.m.


The Ann L. and Joseph H. Powell Library for patients and visitors is open weekdays 8:30 a.m. until 4:00 p.m. It is located on the first floor of 6025 Walnut Grove, Medical Plaza 1. Services include computer and Internet access, faxing, photocopying as well as health-related resources available for checkout.

Laundry Room

A washer and dryer set is available on the third floor of the building. Detergent may be purchased in the gift shop.

Mail Services

Patient mail is received by our mailroom Monday through Saturday and is delivered by hospital volunteers. Once you are discharged, your mail will be forwarded to your home address. Stamps may be purchased from the vending machine in the vending area on the first floor of the hospital. A mail drop is in the guest elevator alcove on the first floor in the main lobby.